It is fairly common for most owners to have similar questions. To immediately provide answers to these frequently asked questions for you to review at your convenience, we compiled a list of common questions with their corresponding answers directly below. If for some reason you do not find an answer to one of your questions, please complete the “Have a Question” form located in the on the right side of this page. We will promptly respond to your question.
We want your business and know that an essential factor in your decision process is making sure you are comfortable and confident in our services. We value your questions and feel privileged when owners entrust us with their properties. If you have any questions, please let us know.
Finder Fee: Percentage based on monthly rental amount of a 12 month lease. We only get paid after we secure a tenant for you.
First Renewal Fee: Percentage based on monthly rental amount of a 12 month lease at a rate of half the Finder Fee.
Second, Third, and so on Year Renewal Fee: $0 – It is common for our tenants to renew for multiple years.
Housesit a vacant property: Flat fee based on desired services of property owner. At minimum, we visit the property monthly once a month and coordinate any routine maintenance requested.
- The Jander Group does NOT charge any type of account setup fee, which is a hidden cost of many property management companies.
- We do collect an Owner Reserve of $400, which is deposited into one of our trust accounts and only used to pay for maintenance related expenses.
- Some owners that travel often request a higher Owner Reserve, which we can accommodate.
o Generate, maintain and properly complete tenancies with tenants
o Monitor tenant to ensure adherence of the written lease agreement
o Receive and handle all maintenance requests
o Hold security deposit in escrow trust account and properly disperse security deposit upon lease completion
o Field and address any tenant issues during lease and at move out
o Billing and collection of tenant payments
o Overseeing an eviction (which is extremely rare)
o Timely rent collection
o Monthly owner statements
o Prompt invoice payments
o Verifying vendor invoices for accuracy
o Confirming vendor insurance and licensing information
o Payment of HOA dues, if requested by property owner.
• Rental Property Maintenance
o Exterior maintenance:
Coordinate lawn and pool services (if included in rent)Coordinate exterior repairs (roof, siding, gutters, etc.) as necessary
o Interior maintenance:
Coordinate with tenant and vendor to ensure proper completion of necessary repairs to maintain the integrity of your rental home.
o Interior Renovation:
Coordinate interior and exterior painting, flooring replacement, small scale renovations to maximize the rental income for your property.
- Place, monitor, an update ads on numerous rental property search websites• Shoot quality interior and exterior photos and edit for maximum effectiveness
- Advertise via our real estate optimized website – www.jandergroup.com
- List with local MLS
- Coordinate with local chambers and business contacts
- Network with local Realtors
• Record internal video as provided when property is vacant
• Place professional For Lease sign at property provided subdivision permits such
• Personally show each property to prospective tenants
• Thoroughly screen prospective tenants as detailed in Tenant Screening section
• Prepare and execute written lease agreement
• Collect security deposit, pet deposit (if applicable), and first month’s rent
• Document property condition prior to lease commencement
• Confirm property is in “rent ready” condition to ensure smooth move-in for new tenant
This amount will largely depend on the age and condition of the property but the industry general norm is approximately 10-15% of the rental income should be budgeted for maintenance. Carpet typically last 5-8 years depending on the quality. We highly recommend a hard surface (tile, hardwood, stained concrete) in all living, wet and traffic areas as opposed to carpet. The initial cost to install a hard surface will be more than carpet but will certainly save you money in the long run. In between tenants, we will hold the last month’s rent in reserve to ensure proper funds to complete the necessary turnaround work.
Your owner statement will fully address this accounting. Remember, the very first owner task we complete each month is rental proceeds disbursement as we know that owners want their money as quickly as possible. We kindly ask that you please wait to ask any small accounting questions until after you receive the corresponding owner statement at the end of that given month.
If The Jander Group discovers that you have not properly paid your mortgage, The Jander Group will hold rental proceeds and freeze all owner related funds for the property. If the property goes into foreclosure, The Jander Group may release the tenant from the lease agreement and fully refund the security deposit and potentially rent held back due to the financial distress of the property.
We also handle HOA management.
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From Our Clients
"Our experience with Jander Group for the past 3+ years was wonderful! Everyone that we encountered at Jander Group always did their best to accommodate our request. More importantly, Jander Group upheld their obligation to the lease addendum, went above and beyond to expedite the return of the escrowed monies and made a very difficult situation seem a littler easier. We greatly appreciate all of the wonderful customer service during our entire lease term with Jander Group."
- John and Allison W.