Resident Pledges & Commitments

We believe that each resident who rents a home, condominium, or apartment with The Jander Group, Inc. is a very important part of our success. Because of this belief, we will make every effort to completely satisfy you, our resident. Each and every person employed by The Jander Group, Inc. pledges to treat you in a professional and courteous manner to ensure our continued success.

We live by these Ten Commitments:

1. We Pledge to greet you with a smile, address you by name and introduce ourselves.

2. We Pledge to be polite, friendly, and courteous and to show interest in you and your importance to us, both in person and by telephone.

3. We Pledge that when you arrive at our property, we will give you our immediate attention and not make you wait while we finish a less important task.

4. We Pledge to have a professional looking appearance which entails dress standards and personal grooming.

5. We Pledge to provide our present and future residents with correct information to all questions. If, by chance, the answer isn't immediately available, we will find the answer and communicate it to you in a timely manner.

6. We Pledge to keep our residents informed of their situation should a problem arise and to resolve it as soon as possible.

7. We Pledge that when answering the telephone we will state our company or community name and ask how we can help you. When closing, we will thank you for calling.

8. We Pledge to ask you to rent with us and/or to please return for another visit.

9. We Pledge to handle maintenance problems in a timely manner.

10. We Pledge that "Committed to Service" is more than a slogan for The Jander Group, Inc....it's the only way to conduct business!!

We understand the above "Ten Resident Pledges and Commitments" and realize that they are critical to our success, both today and in the future. We agree in executing these pledges and commitments that we will be held accountable for our actions and will perform all ten with diligence and to the best of our ability.

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