Answers to your common questions
A pet must be approved BEFORE the pet is permitted on the premises. We cannot guarantee that we will be able to accept a pet after you have moved in. In order to potentially have a pet approved, you must make this request to us in writing with the corresponding veterinarian pet documents. If your pet addition request is approved, you will need to sign the necessary lease addendum documents as well as pay a required pet deposit and/or fee.
Please make sure you let your relatives, friends, etc. know that their pets are not permitted at your rental home at any time, even temporarily.
For maintenance issues resulting from normal wear, the property owner pays for the repairs. If the repair issue is induced by tenant neglect (example: toy stuck down the toilet, not changing your HVAC filter monthly), the tenant will be financially responsible for the repair. The tenant should still submit the normal maintenance form and our vendor will come out to complete the repair and we will notify the tenant of the repair costs for prompt payment.
Your lease agreement requires that you submit a written lease termination notice no later than 60 days prior to your lease agreement end date. Acceptable methods for written notice are email to your leasing agent, dropping off a letter to our office, or sending a letter via USPS certified or registered mail. You may also complete the 60 Day Notice Form here.
Yes, you are required to leave the property maid clean when you move-out. Please make sure you fully clean the property prior to turning in your keys or hire one of our recommended maid vendors. If any cleaning items are left undone when you vacate, we will be forced to hire a maid to clean the home and there is often a minimum charge even if the required cleaning is small in nature.
All security deposit dispositions are completed in our Greater Orlando Office and then mailed from that office to the forwarding address you supply to us when you submitted your 60 Day Notice. Typically, we are able to mail completed security deposit dispositions within 30 days of the lease end date. Security deposit dispositions may not be picked up at the offices of The Jander Group. If for some reason you have not received your security deposit disposition within 45 days of your lease end date, please let us know. Please review the security deposit section of your lease agreement for full information regarding your security deposit.