It is fairly common for most owners to have similar questions. To immediately provide answers to these
frequently asked questions for you to review at your convenience, we compiled a list of common questions
with their corresponding answers directly below. If for some reason you do not find an answer to one of
your questions, please complete the “Have a Question” form located in the on the right side of this page.
We will promptly respond to your question.
We want your business and know that an essential factor in your decision process is making sure you are
comfortable and confident in our services. We value your questions and feel privileged when owners entrust
us with their properties. If you have any questions, please let us know.
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Q: What services are included in the Finder Fee?
- Strategic Marketing:
- Place, monitor, an update ads on numerous rental property search websites
- Advertise via our real estate optimized website – www.jandergroup.com
- List with local MLS
- Coordinate with local chambers and business contacts
- Network with local Realtors
- Shoot quality interior and exterior photos and edit for maximum effectiveness
- Record internal video as provided when property is vacant
- Place professional For Lease sign at property provided subdivision permits such
- Personally show each property to prospective tenants
- Thoroughly screen prospective tenants as detailed in Tenant Screening section
- Prepare and execute written lease agreement
- Collect security deposit, pet deposit (if applicable), and first month’s rent
- Document property condition prior to lease commencement
- Confirm property is in “rent ready” condition to ensure smooth move-in for new tenant
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Q: What is the Owner Reserve?
A: The Owner Reserve is your money that is kept on deposit to ensure we have funds available for timely payment of maintenance bills. The standard owner reserve amount is $400; however, we can accommodate a higher owner reserve if desired. When a maintenance bill is paid with owner reserve funds, the owner reserve is replenished back to the designated amount with the collection of the next month’s rent. For small repairs under $400, we coordinate the repair and payment without hassling the property owner. If there is a maintenance item during a tenant’s tenancy that will exceed $400, we will contact the property owner to advise of the exact issue and the options to complete the necessary repairs.
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Q: What is the minimum amount of maintenance required to rent out my property?
A: In order for your home to be in “rent ready” condition, we suggest that all walls and woodwork be freshly painted or touched up, if possible, as to remove any scuff marks, nail holes, etc. The carpets should be professionally steam cleaned, the interior of the home shall be maid clean (please see our maid checklist), confirm working smoke detectors, working windows to easily open, lock & screens, the locks on all exterior doors should be re-keyed. The HVAC system must be in proper working order and have new, clean filter(s). The home shall be pest-free. The yard should be properly manicured with a fresh cut and clean up (mow, edge, weed, mulch in beds).
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Q: Can I save a portion of the rental proceeds to pay for future maintenance needs?
A: Yes, we will be happy to set your owner reserve to higher amount and maintain those funds in our non-interest bearing trust account. Simply contact our accounting department to inform them of the amount you would like to reserve.
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Q: How much should I set aside for property maintenance?
A: This amount will largely depend on the age and condition of the property but the industry general norm is approximately 10-15% of the rental income should be budgeted for maintenance. Carpet typically last 5-8 years depending on the quality. We highly recommend a hard surface (tile, hardwood, stained concrete) in all living, wet and traffic areas as opposed to carpet. The initial cost to install a hard surface will be more than carpet but will certainly save you money in the long run. In between tenants, we will hold the last month’s rent in reserve to ensure proper funds to complete the necessary turnaround work.
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Q: When will the rent proceeds be deposited in my account?
A: We strive to disburse owner rent proceeds as quickly as possible each month with this normally occurring around mid-month (15th). The exact date largely depends on timing of the 15th each month with weekends, holidays, and seasonal work load. You may receive your rent proceeds via check or ACH transfer.
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Q: Am I required to make my property available to Section 8?
A: No, The Jander Group does not accept Section 8 for any of the properties that we manage.
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Q: Are you licensed?
A: Yes, we are a fully licensed real estate firm in the state of Florida, Tennessee, and Arkansas. All of our leasing agents are licensed real estate agents (Realtors).
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Q: Can I reach you after hours?
A: We make every effort to promptly respond to our property owners. Typically, the fastest
way for us to respond after hours is via email. We do have an after-hours maintenance emergency line for our tenants.
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Q: Do you sell real estate too?
A: Yes. We are a fully licensed real estate firm. We do have the legal ability and, more importantly,
the expertise to sell your property. We reserve this service for our current owners only. We are very
successful in selling for our owners as we know the property very well due to our management of the property.
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Q: How is rent collection handled?
A: More and more of our tenants are electing to pay online via their individual tenant portal. We also accept payment via personal check, money order, or certified check, which may be mailed to our office or dropped off in person. Rent is due 1st of each month and late fees begin to accrue if rent is not received from the tenant by the end of the grace period specified in the lease agreement. Each state can have different grace period requirements.
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Q: How long of a lease do you sign?
A: Our standard lease agreement is a minimal of 12 months in length. We can also offer multi-year lease agreements, which most owners love. Occasionally, we offer a lease term slightly less than 12 months if the shorter term will change the home’s potential availability to a more desirable time of the year for rental homes.
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Q: How much security deposit do you charge the tenant?
A: Our standard security deposit is equal in value to the monthly rental rate. Some applicants might be conditionally approved based on a higher security deposit amount.
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Q: How soon can you start managing my property?
A: Short answer – right away. Long answer – As soon as we complete all of the necessary new management tasks (fully executed management agreement, $400 owner reserve payment, power of attorney specifically designated for management issues only, and keys to the property).
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Q: I received my rental proceeds but it is less than the full amount. How do I know why this occurred?
A: Your owner statement will fully address this accounting. Remember, the very first owner task we complete each month is rental proceeds disbursement as we know that owners want their money as quickly as possible. We kindly ask that you please wait to ask any small accounting questions until after you receive the corresponding owner statement at the end of that given month.
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Q: What happens if I do not pay my mortgage and my property becomes financially distressed?
A: If The Jander Group discovers that you have not properly paid your mortgage, The Jander Group will hold rental proceeds and freeze all owner related funds for the property. If the property goes into foreclosure, The Jander Group may release the tenant from the lease agreement and fully refund the security deposit and potentially rent held back due to the financial distress of the property.
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Q: What type of properties do you manage?
A: We focus on residential properties: single family homes, condominiums, and townhomes. We also handle HOA management.
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Q: What type of reports do I get and how often?
A: Every month you will receive an owner statement via your dedicated owner portal which will detail the accounting for the property and, if any maintenance items were completed, a copy of the exact invoice will be included. Once your monthly statement is ready, you will receive an email notification. Typically, owner statements are ready at the end of a given month of the beginning of the next month.
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Q: Who holds the tenant security deposit?
A: The Jander Group holds all security deposit money in a non-interest bearing escrow account.
