Report of Maintenance Issue
If this is a life threatening emergency call 911 immediately.
Prior to completing a maintenance request via your tenant portal, please make sure to fully read our trouble shooting guide. Additionally, please review our tenant maintenance manual, which was referenced at your move-in appointment. Many of the common trouble shooting info is below.
Failing to complete these steps can cost you money!
Tenants may be charged for a service call if the vendor determines that the tenant failed to complete the routine maintenance task as outlined below:
- No Electricity: Check the main electrical breaker to ensure it was not tripped. Call your electrical company to make sure power has not been lost for your area.
- Some Electrical Outlets do not have power: Locate the main breaker panel (normally in the garage). Check and reset individual breakers for troubled areas and/or replace blown fuses. For the individual breakers, Turn OFF and Turn back ON. Check and reset all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). If the electrical outlet requires a wall switch to be ON, please ensure that switch is on. Try using a different outlet to ensure problem is not with the item you are trying to power.
- Air Conditioning Out: First, Check all circuit breakers. Even if breakers do not look like they are tripped, turn OFF breaker and turn back ON. Clean and replace HVAC filter and test. On the exterior compressor, confirm that weeds, long grass, brush is cleared away. If the HVAC unit is iced up, you must turn it off. An HVAC technician cannot service a frozen unit.
- Heating Out: Check thermostat to make sure Heat is selected. If you have an electric heater, locate furnace electrical breaker, turn OFF and turn back ON. If you have a gas heater, please make sure you have the gas turned on to the heater. Did you pay your utilities or issue an order to disconnect the utility?
- How to Light a Gas Fireplace: Please read these tips from Lennox.
- Toilet is clogged: Plunge and test.
- Water Leak: Turn off water supply at the individual fixture. If water is still leaking, turn off water at main supply line. Immediately notify The Jander Group, Inc.
- No Hot Water: Locate Hot Water Tank. If an electrical tank, check and reset breaker in main power panel - turn OFF and turn back ON. Check and reset button next to thermostat. If a gas tank, make sure pilot light is light. If not, follow the proper steps to light the pilot light. Second, Locate thermostat on hot water tank and ensure it is not on “vacation” mode. Adjust hot water thermostat upward for hotter water.
- Hot Water is too Hot: Find thermostat on hot water tank and turn down.
- Garbage disposal not working: Is the garbage disposal making a humming/buzzing noise when turned on?
If you hear a sound, turn off disposal and unplug from wall. You most likely have an object locked up in the disposal. You will need to remove the object. There may be an Allen wrench mounted on the side of the disposal or side of cabinet. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
If you do not hear a sound, find the garbage disposal reset button, which is normally on the bottom of the actual disposal unit underneath the sink. Press the reset button and re-test.
- Dishwasher holds water and won't drain: Dishwashers are not meant to clean large food particles from dishes. You must rinse your dishes off prior to placing in dishwasher.
If your dishwasher is clogged with food, you will be charged to fix this issue.
Clean food out of bottom of dishwasher and the food catch tray.
Make a homemade solution of vinegar, baking soda and hot water and pour into the dishwasher. Select the hottest setting on the dishwasher, run hot water in the sink, and run the dishwasher on a full cycle. After you have freed the clog, run the dishwasher a second time on the hottest water setting and use powdered dishwashing soap.
- Dishwasher does not have water coming in: Start dishwasher and after a few moments, unlock dishwasher and look for water inside. If there is no water on the bottom, pour two large glasses of hot water into the bottom and re-start. If the problem continues, fill out and submit the form below.
- Smoke Detector or Carbon Monoxide Detector chirping or won't work when tested: First replace the batteries. Allow a few minutes for the battery to charge the detector. Then test with approved smoke detector smoke spray.
- Refrigerator too warm or too cold: Check thermostat in refrigerator is set correctly. Vacuum the back coil/grill.
- Stove/Range not working: Locate the electrical breaker. Turn OFF and turn back ON. Unplug and plug back in stove/range. If oven is still not working, make sure the timer is not set OR set to cleaning mode.
Repair of damage caused by your negligence or misuse is your financial responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Plumbing stoppages caused by your negligence or misuse will be paid by you.
A maintenance emergency is defined as uncontrolled running water, complete loss of sewer, electrical sparking, or complete loss of heat in freezing temperatures. If able, please submit a maintenance request via your tenant portal which direct link may be found on the bottom of this page and then call our office for immediate attention. If the emergency occurs outside of our normal business hours, please call our maintenance emergency line – (407) 447-8221.
Non-emergency maintenance issues will be handled during normal business hours. Please do not call our maintenance emergency number for a non-emergency issue. Please do not call our maintenance emergency number for a non-emergency issue.